PRIVACY POLICY

Last Updated: 24 October 2026

1. Introduction

Welcome to HYLINOVA.

This Privacy Policy explains how HYLINOVA (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, browse our products, place an order, or contact us.

Website: https://hylinova.myfathershops.com/

We are committed to handling your personal information responsibly and transparently. Where required by applicable law, we will obtain your consent before collecting or using information for specific purposes.

2. Information We Collect

Depending on how you use our website, we may collect the following types of information.

A. Personal Information

When you place an order, contact us, or use certain website features, we may collect:

Your first and last name
Email address
Telephone or mobile number
Billing and shipping addresses
City, state or province, postal code, and country
Order details, purchased products, and transaction records
Information you provide when contacting customer support

Please do not send passwords, complete payment card details, or other sensitive information through ordinary email.

B. Payment Information

Payments may be processed by third-party payment providers supported by our store.

Depending on the payment method, these providers may collect and process payment information to authorize and complete transactions. We may receive limited payment-related information, such as transaction references, payment status, and billing details.

Payment information is handled according to the relevant provider’s terms and privacy practices. The payment information we can access depends on the payment services used for your transaction.

C. Usage and Technical Data

When you visit our website, technical information may be collected automatically, depending on the platform and services enabled. This may include:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or page
Approximate location inferred from technical information
Diagnostic information and website interaction data

D. Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies to:

Keep essential website features functioning
Remember shopping cart contents and preferences
Support checkout and order processing
Understand website traffic and performance
Measure advertising effectiveness, where enabled and legally permitted

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

3. How We Use Your Information

We may use personal information to:

Process, confirm, and fulfil orders
Arrange shipping and delivery
Send order updates and important service messages
Respond to customer questions and support requests
Process eligible cancellations, returns, and refunds
Maintain transaction and business records
Operate, maintain, and improve our website
Detect and prevent fraud or unauthorized activity
Comply with applicable legal and regulatory obligations
Send promotional emails or marketing communications where permitted by law and, where required, with your consent

You may unsubscribe from marketing emails using the instructions provided in the message or contact us at [email protected]. You may still receive essential messages about your orders and customer service.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing, we may rely on:

Contract: To fulfil your order or take steps you request before purchasing.
Legal obligation: To comply with applicable laws and regulatory requirements.
Legitimate interests: To maintain website security, prevent fraud, and improve our services, where permitted by law and balanced against your rights.
Consent: For activities requiring your consent, such as certain marketing communications or non-essential cookies.

The legal basis depends on the purpose of processing and the laws applicable to you.

5. How We Share Your Information

We do not sell your personal information to third parties for money.

We may share relevant information with third parties where reasonably necessary to operate our store and provide our services, including:

E-commerce platform providers: To host and operate our online store.
Payment processors: To process and verify payments.
Shipping and delivery providers: To deliver orders and manage delivery issues.
Technology and analytics providers: To maintain website performance and understand usage, where enabled.
Advertising platforms: To measure or deliver advertising, where enabled and legally permitted.
Customer support providers: To help us respond to customer enquiries.
Professional advisers and public authorities: Where reasonably necessary for legal, regulatory, security, or dispute-related purposes.

These parties may process information according to their own privacy practices, contractual obligations, and applicable laws.

Where relevant, we encourage you to review the privacy policies of third-party providers.

6. International Data Transfers

Our store may serve customers in India, the United Arab Emirates, and other countries. As a result, personal information may be processed or stored outside the country in which you reside.

Where international data transfers are subject to legal requirements, we will take the steps required by applicable law to protect the information being transferred.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

You should use secure devices and avoid sharing sensitive personal information through unsecured communications.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, where legally permitted
Object to or request restrictions on certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain information in a portable format, where applicable
Opt out of marketing communications
Lodge a complaint with a relevant data protection authority, where available

Some information may need to be retained to fulfil orders, comply with legal obligations, resolve disputes, or protect against fraud.

To exercise a privacy right, contact us using the details in the Contact Us section. We may need to verify your identity before processing your request.

10. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.

Where parental consent is required by law, we will follow the applicable requirements.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy practices of these independent websites and are not responsible for their policies or content. We recommend reviewing the relevant privacy policy before providing personal information to a third-party website.

12. Marketing and Advertising

Where enabled, we may use advertising or analytics tools to understand how visitors interact with our website and measure marketing performance.

These tools may use cookies or similar technologies to collect information about website interactions. Their use will be subject to applicable law and any required consent.

You can manage available cookie preferences through tools provided on our website, if available, or through your browser settings. You can also manage certain advertising preferences through the relevant advertising platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website features, service providers, or legal obligations.

Any updated version will be published on this page with a revised Last Updated date. Changes will take effect as stated in the updated policy, subject to applicable law.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Business Name: HYLINOVA